Heat pumps are a popular option for central heating in the home. This total electric method offers two types or stages of heat – one generated by the condensing unit/heat pump outside and electric heaters installed in the air handler
inside. One of the most important markers for a heat pump’s heating efficiency is the HSPF (Heating Seasonal Performance Factor).
New equipment has an HSPF that ranges from 8.0 to 10, with 10 being the most efficient. Knowing a little bit about how your heat pump operates can save you from an unnecessary heat repair service visit. Let’s take a look at common issues that arise from a heat pumps standard operation:
My outdoor unit is making a loud “whoosh” noise;
- If your system is running and heating normally, other than this “whoosh” noise that occurs from time to time, then you are probably just witnessing your system running in the standard defrost cycle. During defrost, the fan on the outdoor unit stops running, the reversing valve switches over, followed by the “whoosh” sound, and the compressor runs in cooling mode. This is to melt any frost or ice that may have accumulated on the coils (hence the name, defrost!). You may also see steam coming from the top of the unit. This is normal. No need to worry, as long as your system is otherwise heating properly.
My thermostat says “aux” or “emergency” heat:
- This means that the auxiliary or emergency heat strips have been activated. This is due to a large variance in the set point on the thermostat versus the temperature reading in the room (generally, more than 2-3 degrees). Make sure that the thermostat is set to “Heat” and not “Aux./Emer Heat.” If the thermostat is accidentally switched to emergency heat, the heat pump will not generate heat, only the heat strips. In the case of an emergency, this may be okay; but it can get expensive to heat only with electric heaters if your heat pump is running normally.
I’m not getting enough airflow:
- This could be due to a clogged filter. Make sure your indoor fan is off, and check to make sure your filter is clean. A clogged filter can cause your system to freeze up, lose airflow, and diminish its heating ability. We recommend changing your filters once per month, as needed.
The display on my thermostat is gone/my system won’t run at all:
- When your thermostat display is out, or you turn your heat on and nothing happens, check your breakers. If the breakers to your system are tripped, it will keep your system from running and in some cases cause the thermostat display to go out. If you do have a tripped breaker, we recommend booking a heat repair service visit so we can inspect the possible causes
When a heating repair is necessary, one of our clean and professional service technicians will solve the problem for a price you agree to. We will coordinate with you and your schedule and will work until you are satisfied. Our motto and belief is simple: We Solve Comfort Problems. It’s heat repair made easy.
If a replacement makes more sense, you can trust our experienced in-house installation team to get the job done right! All the equipment we install is made right here in the USA. No cutting corners, no shortcuts. When it comes to the lifespan of any HVAC system, the installation is the most important aspect. A great brand with a poor installation will yield poor results and headaches for you down the road. Our team takes a best practices approach to every installation, so you can trust that your investment is safe.